Click4Advisor Customer Service Commitment

Vision Statement
Click4Advisor strives to be the number one service provider worldwide for voice and online-chat advice commerce platform empowering Group Managers, Advisors and their Clients("Users").

Mission Statement Click4Advisor is dedicated to ensure Users, Advisors and Group Managers' satisfaction by providing them the highest quality products and services.

Quality Policy
Click4Advisor is committed to providing consistent quality products and delivering superior customer service that is unsurpassed in professionalism, politeness and promptness. In addition to meeting and exceeding these expectations, we are dedicated to providing quality service based on the highest level of honesty and integrity.

Customer Service
At Click4Advisor we know customer support is a huge part of the satisfaction that our clients experience with our company. We focus heavily in this area to make sure that we have friendly, qualified English speaking customer support staff to assist our clients. To maximize the effectiveness of our support team, we equip our analysts with the tools and information they need to resolve any of the issues quickly and efficiently to better serve our customers.

Our Customer Service Standards ensure that our customers receive consistently high standards of customer support and that all members of our diverse customer base are able to access our services. At Click4Advisor, we are leading a more customer-focused way of delivering services. We aim to provide a polite, welcoming and efficient service, resolving your inquiry the first time wherever possible.

When you have questions about our products, we want to answer them right away. As a member of the Click4Advisor system, you have access to the account information and FAQs through your Member Web Interface that are available 24/7 so you can resolve issues and answer questions as they arise. You can also contact our support team to work with our top-quality analysts who take pride in giving you the industry's best customer support. We are dedicated to providing you with prompt, accurate, and courteous service every time.

How you can help us!
Our customers are at the heart of everything we do, and your feedback is invaluable to us. We are always looking for better ways to serve you. We also welcome your software suggestions, which we incorporate into our design process. Our solutions are continually evolving as we consider how we can further help our customers to use Click4Advisor Services easily. With your feedback we can ensure that we are providing the best service possible. You can always email us with your feedback to support@Click4Advisor.com.

Contact Us

SPG Solutions, Inc.
dba Click4Advisor
5960 Stoneridge Drive, Suite 206
Pleasanton, CA 94588
Phone: 925-469-9600
Fax: 925-469-9601

Sales Information: sales@Click4Advisor.com
Support Services: support@Click4Advisor.com
Group Agents/Partners: partners@Click4Advisor.com